Privacy Overview
GameTrip Hub Pty Ltd (ABN 00 000 000 000) complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, and protect your personal information.
Information We Collect
- Order details such as name, billing address, delivery address, and contact preferences.
- Payment information processed securely via trusted gateways — card numbers are never stored on our servers.
- Device data including IP address, browser type, and approximate location for fraud prevention and analytics.
- Support communication sent through our forms, live chat, or email.
How We Use Personal Information
- To fulfil purchases, deliver digital codes, and ship physical products within Australia and New Zealand.
- To provide customer support, manage warranties, and resolve trade-in enquiries.
- To send service updates and — if you opt in — marketing content about launches and events. You can unsubscribe at any time.
- To personalise onsite experiences, improve our operations, and detect suspicious activity.
Cookies & Tracking
We use first-party cookies to remember your cart, maintain session security, and save localisation preferences. Third-party analytics cookies help us measure site performance. Advertising re-marketing is disabled by default for Australian visitors unless you explicitly opt in. See our Cookies Policy for details and opt-out options.
Sharing Information
We only share data with trusted service providers that assist with order fulfilment, payment processing, shipping, analytics, and compliance. Each provider is bound by privacy obligations and located in Australia or subject to adequate safeguards.
Your Rights
You may request access, correction, or deletion of your personal information by emailing privacy@gametriphub.au. If you have concerns, you can contact the Office of the Australian Information Commissioner (OAIC).
Policy Updates
This policy may be updated to reflect operational changes. We will post revisions on this page with the effective date.